FAQs
How can I find Basilur & Tipson Teas in New Zealand?
Basilur & Tipson teas are available in a variety of stores nationwide, however all varieties of our teas are not available everywhere. You can find your nearest retailer by contacting us at tealady.nz@gmail.com. Online on our website you can find all varieties currently in stock in New Zealand.
Why subscribe to our Newsletter?
Subscribing our Newsletters will also entitle you for our loyalty program. We periodically send you Newsletters with promotional products, discounts and notices when limited edition rare teas are introduced. Please Subscribe to our newsletter.
Countries we ship to?
We ship within New Zealand, Australia and to the Pacific Islands. Free shipping within New Zealand for orders over $60, Flat Rate of $7 applies for orders $59 & under. Flat Rate of $25 applies for shipments to Australia. Please enquire about rates for shipping to Pacific Islands by emailing us tealady.nz@gmail.com.
I have paid for the order but not received a confirmation?
Your order payments are confirmed on-screen as well as by an order confirmation email. Leave a few minutes after payment and check your inbox and spam folder for your order confirmation. If you encounter any error message on-screen or did not receive an order confirmation, please contact us at tealady.nz@gmail.com before attempting a new order.
I have requested to reset my password and not received a reply?
Your password recovery requests are sent by email. Leave a few minutes after your request and check your inbox and spam folder. If you encounter any error message on-screen or did not receive the password recovery email, please contact us at tealady.nz@gmail.com before attempting a new request.
I see a "Page Expired" message?
This may happen due to many reasons. Your page may have timed-out, hence please refresh the page or go back one step and re-try filling the form. If the error persists, please contact us at tealady.nz@gmail.com.
Changing delivery locations?
Orders can be shipped to a different address other than your billing address at the time of order. However, if you wish to change the shipping address after placing the order, please inform us at tealady.nz@gmail.com before 24 hours have passed since the order placement.
No extra shipping charges?
No extra shipping charges for Rural Addresses.
Wholesale & Bulk orders for Establishments?
The prices offered are for individual consumers and if you require larger quantities,
please contact us at Basilurteanz@gmail.com for Wholesale Catalogues.
My Payments are not going through
Payments may fail due to many reasons and the following are the most common:
- Corporate Credit Cards – Only personal credit cards are accepted, please use an appropriate credit card.
- Time Out / Page Expired – contact us at info@tipsontea.com before re-trying payment
- Insufficient Funds – Please speak to your bank
- Fraud (black listed card or bank) – Please speak to your bank
- Secondary Authentication Failed – Please keep your secondary authentication device nearby for quick access
Privacy and security of your payments and credit card numbers?
When you pay for your order, the information is directly typed on to the bank’s
(payment gateway) secure websites; we do not receive or retain your payment or
credit card information on our website.
My order has been damaged?
We make sure that items are packed securely with necessary padding and support. However, if you receive any items that are damaged, please contact us at tealady.nz@gmail.com with pictures so that we could request the courier for compensation.